Tadbir Support
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What to Include
To help us solve your problem quickly, please tell us:
- Your phone model and its iOS or Android version
- Your Tadbir version, shown in More → App information
- What you did, what you expected and what happened, with a screenshot if you can
Stay safe: never send us your App Lock PIN, passwords, or full card or bank account numbers. We will never ask for them.
Common Questions
How do I restore Premium on a new phone or after reinstalling?
Premium belongs to the Apple Account or Google account you used to subscribe. If it doesn't come back by itself, make sure you're signed in with that same account, open Tadbir, go to More → Go Premium and tap Restore Purchases.
How do I move my data to a new phone?
Your records are stored only on your phone, and restoring Premium does not bring them back. To move them:
- On your old phone, open Tadbir and go to More → Settings → Data → Export your data.
- Choose Full backup with attachments, then save or share the file somewhere you can open it on the new phone.
- On the new phone, install Tadbir, go to More → Settings → Data → Restore backup and select the file.
Restoring this backup replaces all Tadbir data on the new phone.
Keep the file private: backup and export files contain your financial data and are not encrypted.
How do I cancel my subscription?
- iPhone or iPad: open Settings → [your name] → Subscriptions → Tadbir → Cancel Subscription.
- Android: open Google Play → your profile → Payments & subscriptions → Subscriptions → Tadbir → Cancel subscription.
Menu names can differ slightly between devices and versions. Deleting the app does not cancel your subscription. When Premium ends, nothing you created is deleted.
How do I get a refund?
Apple and Google handle all payments and refunds, so we can't issue refunds ourselves.
- iPhone or iPad: go to reportaproblem.apple.com, choose "Request a refund", then select the purchase.
- Android: open your order history in Google Play, find the purchase and request a refund.
If Premium isn't working because of a problem in the app, email us first. We'll try to fix it, and help with your refund request if needed.
How do I delete my data?
See Delete Your Data for step-by-step instructions.